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Review System
Reviews
The very first online review system dedicated to the coach hire industry. Most consumers buying on the internet like to see what past customers are saying about the company they are looking to book with. This is an online platform for customers to leave feedback for a company they have just travelled with. With automation already agreed with a number of leading management companies in the market, the process will be simple but very effective.
What is the importance of reviews?
- Positive image
- Customer trust
- Customer up-selling
- Constructive criticism
- Personal satisfaction
- Additional advertising
The new review system
- Standalone system
- Better integration
- Automated process
- Manual requests
- Opportunity to respond & report
- Feedback from customers only
- Multiple accounts
- Existing accounts will be migrated
- Dedicated website
Future plans
- Further integration
- Enhanced tools
The benefits:-
- Saves the company time by automatically sending a request for a review after the journey
- The more reviews a company receive the better this looks when being presented to another customer
- The company can use the good reviews to praise staff members and the bad ones to deal with any issues
Gone are the days of your reviews being ‘out of date’ or none at all. With this system you will always have up to date reviews for your potential customers to view your experience.