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Privacy Policy

© Copyright 2012 - 2022 Coach Hire Comparison Ltd  All Rights Reserved

 

(Latest Version April 2021)

 

Please read our Privacy Policy thoroughly before using Coach Hire Comparison. By using our site, you indicate that you accept the Terms and Policy’s relating to the use of Coach Hire Comparison. Please do not use our site if you disagree with any information listed.

This document sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. By using our website (“Website” or “site”), you indicate that you accept this Privacy Policy. Please do not use our site if you do not agree to this Privacy Policy.

Coach Hire Comparison Limited ("we", "us") is registered in England and Wales, Company registration number: 8883045. Our registered office is: Suite 1, St. James Square, The Globe Centre, Accrington, England, BB5 0RE. We treat the personal information of site users with the utmost respect and confidentiality and take reasonable steps to ensure that your personal information is stored securely and accurately.

In general, we use the information we collect about you to help our Partners provide journey solutions to users of our site, provide information services to relevant third parties, improve the features and services we offer and support our own marketing and promotion efforts.

By accessing our Website and utilising our services, you acknowledge that you have read and understood this Privacy Policy and the information collection and handling practices outlined in it.

We may change this Privacy Policy from time to time so please check back regularly to keep informed of any updates.

Scope

This Privacy Policy describes in detail our policy and practices regarding our collection, use and disclosure of information about you.

We understand that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services.

What information we collect from you

General

We receive and store any information you enter on our Website or give us in any other way. This includes information that can be used to identify you as an individual or to contact you directly ("personal information").
Personal information includes information you provide us such as your first and last name, telephone number, postal and email addresses, user name and password. We request information about your travel plans, style, and preferences.

Automatic Collection of Information
We automatically collect some information from your computer or device when you visit the Website. For example, we will collect session data, including your IP address, web browser software, and referring website. We also may collect information about your online activity, such as pages viewed. One of our goals in collecting this automatic information is to help us understand the interests and preferences of our users and customise your user experience.

Cookies and Other Web Technologies
Like many websites, we use "cookies" to enable us to personalise your visits to our site, simplify the signing-in procedure, keep track of your preferences and to track the usage of our Website. Cookies are small pieces of information that are stored in the hard drive of your computer by your browser. Your browser will have the option to prevent websites using cookies (your browser's help screen or manual will tell you how to do this), but please note that this may reduce the functionality of our site and other websites.

Like all websites, our servers automatically record "log files" containing information about the volume and characteristics of our website traffic e.g. Internet Protocol (IP) address, numbers of pages viewed, length of time spent on site. We use log files to build pictures of how our site is used, which help us to monitor and improve the service. We cannot identify you from your log files alone.

How we use your information

General purposes

Coach Hire Comparison uses the information we collect about you for the following general purposes:-

  • to provide you with the services you request
  • to provide you with booking confirmation and updates
  • to manage your account, including travel notifications
  • to communicate with you in general; to respond to your questions and comments
  • to measure interest in and improve our services and Website
  • to otherwise customise your experience with the Website
  • to solicit information from you, including through surveys or reviews via our partner company Trusted Travel Reviews
  • to resolve disputes or troubleshoot problems
  • to prevent potentially prohibited or illegal activities
  • to enforce our Terms of Use

If you have signed up as a Partner, we will send you email messages at the email address you provide to us. Advertisers can update their information and change settings in their Account once signed in if they have signed up for an account. Whilst being a Partner with us your contact details will be entered into a separate secure system (Kashflow) to produce monthly invoices directly to you via email.

Email Communications

We want to make it easy for you to take advantage of receiving quotation opportunities on our Website. One way we do this is by sending you email messages that contain information about your travel-related requirements that you have submitted. Please note that you will have the opportunity to choose not to receive these email messages if you change your mind after you have submitted a request by e-mailing us at admin@coachhirecomparison.co.uk or telephone 01773 432031 to remove this request.

Please review "Your rights and choices with respect to the collection and use of your information" section below for more information.

With whom we share your information

Coach Hire Comparison may share your information with the following entities:-

  • Partners who fulfil your travel reservations. Throughout the Website and its affiliated sites, all services provided by third-party Partners are described as such.
  • For other internal purposes such data may include details of enquiries, bookings or other claims or events relating to bookings.
  • Please note that these Partners may also contact you as necessary to obtain additional information about you or your travel plans, to facilitate your travel reservations, or for other purposes consistent with the practices described in their privacy policies and terms of use.
  • Third-party vendors who provide services or functions on our behalf, including business analytics, customer service, marketing, distribution of surveys, and fraud prevention. We may also authorise third-party vendors to collect information on our behalf, including, for example, as necessary to operate features of our Website or to facilitate the delivery of online advertising tailored to your interests. Third-party vendors have access to and may collect information only as needed to perform their functions and are not permitted to share or use the information for any other purpose.
  • Business partners with whom we may offer services in conjunction. You can tell when a third party is involved in a service you have requested because their name will appear either with ours or separately. We may share information about you, including your personal information, with those partners. Please note that we do not control the privacy practices of these third-party business partners.

We also may share your information if we believe, in our sole discretion, that such disclosure is necessary.

  • To comply with legitimate and enforceable subpoenas, court orders, or other legal process; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases we reserve the right to raise or waive any legal objection or right available to us.
  • To investigate, prevent, or take action regarding illegal or suspected illegal activities; to protect and defend the rights, property, or safety of Coach Hire Comparison, our customers, or others; and in connection with our General Terms of Use and other agreements.
  • In connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

We also may share aggregate or anonymous information with third parties, including Partners and investors. For example, we may tell our Partners the number of visitors our Website receives. This information does not contain any personal information and is used to develop content and services we hope you will find of interest.

How Long We Keep Your Information for

We may retain certain information associated with your use of the Website in our archives, including for analytical purposes as well as for record-keeping integrity. The periods for which we retain your information depend on the purpose for which we collected it and we use it.

We will not retain your personal information for longer than is necessary for our business purposes or for legal requirements.

  • Specific journey information will be removed within 3 months
  • Customer data removed after 1 year if no activity since
  • Anonymise customer data 3 months after departure date

Your rights and choices with respect to the collection and use of your information

  • You can choose not to provide us with your personal information, although it may be needed to take advantage of certain features offered on the Website.
  • You have the right to ask us what personal information we hold about you by contacting us at the address below (see "Contact Us") or by emailing us at admin@coachhirecomparison.co.uk.
  • Please note where ever we collect personal information, we display the Information Commissioner’s padlock symbol to alert you to the fact that personal data is being requested and that it will be processed fairly and lawfully.
  • We respect your privacy and will not rent, sell or share personal information about you with other people or non-affiliated companies.
  • We endeavour to ensure that your personal information is relevant to its intended use, accurate, and complete.
  • Please note that we may send you other communications and administrative messages relating to your use of the Website.
  • We may from time to time send mail shots as part of our re-marketing strategy, if you do not wish to continue receiving such like emails please unsubscribe from the mailing list.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from the Website, you will not be able to access portions of our site.

How we protect your information

We want you to feel confident about using the Website to plan and book your vehicle hire, so we are committed to protecting the information we collect. While no website can guarantee security, we have implemented and maintained appropriate physical, administrative, technical, and organisational measures to protect the personal information you provide us against unauthorised or unlawful access, use of disclosure, and against accidental loss, damage, alteration or destruction. For example, only authorised employees are permitted to access personal information, and they only may do so for permitted business functions.

External links

Our Website may include links to third party websites. If you access other websites from the links provided on our Website, the operators of those websites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from our Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Call Recording and Monitoring

Please be aware that calls to and from Coach Hire Comparison may be recorded. We may use the call recordings to monitor our customer service for quality or compliance purposes, to check the accuracy of the information you provide us, for fraud prevention purposes, or to provide training to our staff. We will retain the call recordings for as long as reasonably necessary to perform such activities and then delete/ anonymise them. Any personal information obtained from you during the call will be treated in accordance with the provisions of this Privacy Policy.

Changes to this Privacy Policy

Coach Hire Comparison may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the top of this page, and any revisions will take effect upon posting. We encourage you to check this Privacy Policy from time to time to review the most current version.

How you can contact us

If you have questions about this Privacy Policy, or if you would like to request/ delete the personal data that we hold about you, please contact our Data Protection Officer at Coach Hire Comparison, Suite 1, St. James Square, The Globe Centre, Accrington, England, BB5 0RE, telephone 01777 432031 or email admin@coachhirecomparison.co.uk.