Payment protection for online bookings
We’re confident that almost all of our bookings will run smoothly. But if for any reason your coach doesn’t arrive, we’ll happily refund your payment in full - that’s a promise! Make sure you book online to claim payment protection.
Terms & Conditions for Payment Protection
Coach Hire Comparison (CHC) take exceptional care in vetting partners so that we can be confident in providing customers like yourself with Payment Protection and the most-smooth transaction as possible.
Payment Protection entitles you to reimbursement of payments you have made to the partner in the highly unlikely event that the vehicle doesn’t show up.
To qualify for Payment Protection, all bookings need to be made online direct with your chosen partner and any payments you make must be updated within your customer dashboard.
You must follow our guidelines below on making payments on time to the partner to qualify.
In the highly unlikely event that your vehicle doesn’t show, CHC will refund all of your monies once we’ve retrieved these from your chosen partner if you have followed all guidance correctly.
- Only discuss payment arrangements, if necessary, through the CHC messaging system so that your booking status can be tracked and monitored
- CHC cannot protect your booking or payment to that partner if it is booked outside of Coach Hire Comparison
- All bookings must be converted online by yourself or your chosen partner to qualify for Payment Protection.
Full Terms and Conditions Relating to Coach Hire Comparisons Payment Protection
Please note that Coach Hire Comparison cannot recall a single incident since the launch of our site in 2010 when bookings have been made online. We have facilitated Tens of Thousands of bookings during this time. This 100% security record is due to the rigorous vetting procedures we apply to both partners and their vehicles prior to allowing them to advertise on our site.
We are proud of our reputation as the SAFE SITE for Coach & Minibus hirers to come to for their vehicle rental. This reputation has been built because partners and Coach & Minibus hirers have strictly followed our advice on bookings and payments.
Whilst the Coach & Minibus Hirer only pays the Partners price and Coach Hire Comparison do not add a penny to that price in any-way we still want to protect the Coach & Minibus Hirer from having any worry that the vehicle you have booked, doesn’t show up.
Payment protection will cover you for a vehicle no show with no communication or explanation whatsoever from the partner. On occasion vehicles may be running slightly behind schedule. This could be blocked roads or volume of traffic that prevents the vehicle from arriving on-time. CHC will always request from our partners that where possible, they inform the Coach & Minibus Hirer that the vehicle is on its way but slightly delayed. This isn’t always possible if the driver of the vehicle can’t make a call to either inform his/her employer and for them to notify the Coach & Minibus Hirer. We will not cover for a late vehicle and advise you to take this matter up with the Partner.
We strongly recommend Coach & Minibus Hirers to take out normal holiday insurance to cover all other eventualities.
These Terms and Conditions should be read in conjunction with the main Terms and Conditions, the Privacy Policy and the Cookie Policy detailed on this web-site.
If you do not agree to any aspect of these Terms and Conditions then you have no right to apply for reimbursement under this Policy.
We may revise this Policy at any time and at our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on the Website.
To get this Payment Protection into context Coach Hire Comparison is an advertising service for Partners and a Vehicle Search Facility for Coach & Minibus Hirers. We do not own, nor have we inspected, nor do we have any control whatsoever over any vehicle listed on our site and we make no representations or warranties regarding any of the vehicles on our web-site.
We do not have any contractual arrangement whatsoever with the Coach & Minibus Hirer, as their contract is solely with the Partner (Advertiser).
To make a claim, you will need to email info@coachhirecomparison.co.uk with any details of your vehicle no-show including reference number of your booking, the partner you booked with, the dates and amounts of any payments made to that partner including type of payment. Ultimately it will be at Coach Hire Comparisons sole discretion as to whether a Payment Protection claim is valid and is recompensed.
Clearly, Coach Hire Comparison cannot legislate for verified partners on our site breaking the law and going rogue. For example, taking bookings and then closing their business without any such notice to Coach Hire Comparison – This will be covered by your own insurance. Any such incident would not be covered by our Payment Protection.
Coach Hire Comparison operates solely in an advertising capacity and does not have any form of contract with the Coach & Minibus Hirer. We cannot get involved in any form of dispute between a Coach & Minibus Hirer and a Partner. As such it is for the Coach & Minibus Hirer to take any claim up with the Partner and not with Coach Hire Comparison. However, if any Partner breaches its terms and conditions with Coach Hire Comparison, we will stand side by side with the Coach & Minibus Hirer and support them with their claims against the Partner.
Cancellation and Refund Policy
During the normal course of business, it’s likely that there will be occasions when the Customer may need to cancel their booking.
If the Customer does have to cancel a booking:-
- If an alternative date is a possibility, offer them credit for their future date if possible.
- Alternatively, encourage them to check their travel insurance as – depending on their reasons for cancelling – the Customer may be covered by their policy. For instance, circumstances such as flooding, heavy snowfall or illness may all be covered in their policy.
- All parties be prompt in your communications and obtain confirmation of any monies paid in and out for deposits and refunds.
If the Partner needs to cancel a booking:-
- Be as helpful as possible. The Customer is likely to feel disappointed so be understanding, explain why you have had to cancel the booking and offer alternative solutions.
- Offer a full refund when you are the one cancelling the booking.
- As a gesture of goodwill, you might like to offer the Customer a discounted rate for a future journey.
- If you are forced to cancel a journey due to weather-related incidents and other ‘Acts of God’, the Customers insurance should cover them and the Partner is not obliged to offer a refund.
As a general rule we state a very simple customer cancellation policy for refunds as below:-
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- In all circumstances, if a deposit has been paid, you will lose your deposit payment unless the Partner agrees otherwise
- 7-14 days before travel you will lose 50% of the full amount. If the full amount has not yet been paid, the required amount will be due asap
- 0-7 days before travel you will lose 100% of the full amount. If the full amount has not yet been paid, the required amount will be due asap
- All other circumstances would need to be addressed individually, on a case by case basis following the Partners own Terms and Conditions
- It is the sole discretion of the Partner if they honour a refund or part refund but under no circumstances are they obliged to
Coach Hire Comparison really is the ultimate way to book your coach and minibus hire needs. Whether you require an 8 seater minibus or 50+ seater coach for any occasion we can help you find what you are looking for.
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