General Terms and Conditions
Information about us
Our site is operated by Coach Hire Comparison Limited, trading as coachhirecomparison.co.uk (“we”, “us”, “our”). We are registered in England and Wales under company number 8883045 and have our registered office at 7 Honeycroft Court, Broadmeadows, Alfreton, Derbyshire, DE55 3AF, UK.
We are an advertising service for Suppliers and a trip search facility for Customers looking to hire a Coach or Minibus. We do not own, inspect or provide content for any of the Suppliers advertised on our site. Where you see photographs or videos we do not warrant that we have conducted any inspection of the vehicles. Advertisers shall be responsible for ensuring that it has all necessary rights, licences and authorisations to operate on a private hire basis.
Except in relation to quotations allowing online bookings, where we may act as an agent in order to facilitate online payments to enable transactions between Supplier and Customer, we have absolutely no involvement in the booking process or transaction. We make no claims as to the quality, safety or legality of any of the Suppliers advertised. Neither can we confirm the accuracy of the advertisements or their content. It is the sole responsibility of the Supplier to be eligible to hire the vehicle and the sole responsibility of the Customer to pay for the hire online via Coach Hire Comparison’s Payment Portal. Please note that if you pay offline you do not have any “Payment Protection” and no guarantee can be offered with your booking. By paying online we can offer a “Payment Protection”, this works by holding your money until after the outbound journey date so you get piece of mind that if the vehicle booked does not arrive you get a full refund. This must be reported within 24 hours or you will not be able to claim.
Material on our site
All copyright, database rights, trademarks and design rights in our site and in the material published on it belong to us, our Licensors or our Advertisers.
You may download material from our site for the sole purpose of using our site, but you must not copy, transmit, modify, republish, save, pass off or link to any content or material on our site without our prior written consent.
Suppliers, Customers or any other person shall not use our site for any marketing or advertising purposes which are not permitted by us. Any such use of our site shall, in our discretion, result in us refusing to list the supplier and/or discontinuing the ability of the person infringing this provision from using our site.
Consideration should always be given to the nature of quotations and contracts transacted on the Internet, and the risks involved. Direct contact between Suppliers and Customers in relation to a booking may not occur and so you must therefore proceed with care and judgement when using our site. It is the responsibility of the customer to check direct with the supplier if they are unsure with any arrangements of the booking.
Any contract for the hire of any vehicle through Coach Hire Comparison is directly between a Supplier and a Customer (each a “Booking Contract”) and we are not a party to that contract.
In recognition of this, you acknowledge that any claim you may have that is in any way connected with a dispute you have with a Supplier on our site must be brought directly against that Supplier and not against us.
Although we may provide the technical platform to enable such payments, we are not responsible for the payment solutions themselves and we still are not a party to the contract between you and the Supplier. In particular, we are not responsible for any decision taken by the payment provider to decline your payment, based on its risk assessment of you or that transaction. You shall not hold us liable for any losses you suffer as a result of making an online payment to a Supplier. If you need customer support in relation to an online payment, you should contact the Nochex, Payment Provider or your bank or credit card provider (as applicable).
We may provide an online payment platform, giving you the ability to make online payments to Suppliers using credit card, debit card or other payment options. We may change or withdraw such platform at any time without notice in our sole discretion.
You agree to indemnify and keep us indemnified from and against any and all claims, actions, proceedings, damages, losses, liabilities and expenses (including legal fees) suffered or incurred by us arising out of or in connection with your use of our online payment platform to make payments to Suppliers, in particular any claims from Suppliers or any payment solution providers resulting from your actions or omissions.
Edit Booking will permit Suppliers to edit bookings from their Control Panel. The request to edit will generate an email to the Customer informing the Customer that the changes to their booking have been made.
If an edit to a booking results in the price changing, the following describes how the Customer will be charged or refunded, as applicable:
- If the Customer has a balance payment due for the initial booking and the edit results in the price going up, the balance due will be updated to include the additional charges.
- If the Customer has fully paid for the initial booking and the edit results in the price going up, the Customer must pay the new balance within the timeframe given or we reserve the right to cancel the entire booking, in which case funds will be disbursed as if the Customer had cancelled the booking.
- If the Customer has a balance payment due for the initial booking and the edit results in the price going down, the balance due will be updated to reflect the reduction in price.
- If the Customer has fully paid for the initial booking and the edit results in the price going down, we will refund the excess amount that the Customer paid within a commercially reasonable time.
Please note that editing a booking that increases or decreases the total booking amount will result in a corresponding increase or decrease to the commissions or fees due to Coach Hire Comparison.
We reserve the right to delete any pending edit requests submitted by the Supplier without notice to the Supplier or Customer. After a booking is edited, we reserve the right to revert the booking to its initial state after informing both parties.
Our limitation of liability and responsibility
We act merely as an advertising service through which Suppliers can provide quotations for any forthcoming trip to Customers wishing to hire a Coach or Minibus. We do not own nor have we inspected nor do we have any control whatsoever over any quotation submitted on our site and we make no representations or warranties regarding any of the vehicles.
While we require Suppliers to advertise their services truthfully, fairly and accurately, and we take reasonable steps to remove Suppliers from our site following any complaint from a Customer or another Supplier, we have no control over the accuracy of any quotations or the capacity of any Supplier to make a booking with a Customer.
As such, we disclaim all liability and responsibility for any loss or damage (including personal injury) suffered or incurred by you or another party arising from:
- any reliance by any user of our site, or by anyone who may be informed of any of its contents, placed on any quotation, commentary and other materials posted on our site by Suppliers, or any error or mistake or inaccuracy contained in any statement, description, representation or other information made about or in connection with a quotation;
- the act or omission of the Supplier or any failure of the Supplier to perform or comply with any of the terms of the contract between the Supplier and Customer, including a failure to provide the vehicle on the requested date (whether due to a double-booking or otherwise), or a failure to provide the vehicle in the condition or with the amenities that such a vehicle was advertised on our site;
- any loss of or damage to personal possessions on a vehicle; or
- any incident or occurrence which takes place on a vehicle.
Although we will do our best to prevent intentional misuse of our site and the dissemination of harmful programs via our site, we will not be liable for any loss or damage caused by any intentional misuse of our site or the distribution of viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site.
In certain circumstances, we may decide, in our sole discretion, that it is necessary or desirable to cancel the booking. We may also determine, in our sole discretion, to refund the Customer part or all of the amounts charged to the Customer. You agree that Coach Hire Comparison, the relevant Customer or relevant Supplier, will not have any liability for such cancellations or refunds.
If we are in breach of these terms or otherwise liable to you (including, without limitation, for our negligence), we will only be responsible for any direct damages or losses you incur that result from your use of our site up to the value of the fees (if any) that you have paid to us. We shall not be liable for any indirect losses or damages suffered by you. Our liability to you shall not in any event include business losses (which includes without limitation loss or corruption of data, loss of profits or contracts, loss of revenue, loss of anticipated savings in expenditure, or business interruption) as a result of our breach of contract or negligence or otherwise.
This does not affect our liability for fraudulent misrepresentation or if something we do negligently causes death or personal injury, nor any other liability which cannot be excluded or limited under applicable law.
If you consider any of the content of any videos, photographs or any other material posted on our site by any Supplier to be offensive, discriminatory, defamatory or libellous or otherwise inappropriate (“Inappropriate Content”), please notify us of such content by sending us details of the content you consider to be inappropriate and the reason why you consider such content to be inappropriate.
Upon receipt of notification that any content is considered to be inappropriate, we will review such content and shall decide whether to remove such content from our site.
Please send details of any content which you consider to be Inappropriate Content to us:
By post to: Coach Hire Comparison Ltd. 7 Honeycroft Court, Broadmeadows, South Normanton, Derbyshire, DE55 3AF, United Kingdom.
Repeat Infringer Policy
In accordance with the Digital Millennium Copyright Act (“DMCA”) and other applicable law, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion Suppliers or Customers access to our site who are deemed to be repeat infringers. We may also at our sole discretion limit access to our site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
Interruptions in our service
Whilst we take every care to maintain the continuity of our site, the Internet is not always a stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, we do not accept any on-going obligation or responsibility to operate our site or any particular part of it.
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
No partnership or joint venture
We act as an agent for the Supplier for the facilitation of payments in relation to booking transactions through our site and for purposes of onward distribution of your advertisements. Except for this agency relationship, nothing in this Agreement or in your use of our site creates, or is intended to establish, any partnership, joint venture or similar relationship between us and the Supplier.
For the avoidance of doubt, we never act as a principal in connection with any of the transactions or services available on or through our site.
As between the Customer and us, nothing in this Agreement or in their use of our site creates, or is intended to establish, any agency relationship, partnership or joint venture between us and Customers.
Law and jurisdiction
This Agreement is governed by law of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site (although we retain the right to bring proceedings against you for breach of these terms in your country of residence or any other relevant country).
You agree to comply with all applicable laws, statutes and regulations concerning your use of our site. Each and every booking carried out on, or as a result of use of, our site is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with the law of England and Wales.
Events beyond our control
We will not be in breach of this Agreement, or otherwise liable for any failure or delay in performance, arising from any circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If a provision of this Agreement (or part of any provision) is found illegal, invalid or unenforceable, the enforceability of any other part of this Agreement will not be affected.
We may revise this Agreement at any time by amending the applicable web page or by publishing notices elsewhere on our site.
Any notices that you wish to send us should be emailed to us at firstname.lastname@example.org. Any notices that we may wish to draw to your attention to will be displayed on our site or through email communications.