3 out of 5
More than a year ago
"We used this coach company to take a group of young people to an event in London.
Whilst the coach was on time and the driver appeared to be a safe competent driver who got us there and back safely and in good time, I probably wouldn't use them again for a youth group and I have 2 main reasons why:
- The name and contact number of our allocated driver we were sent in advance, was not the same driver that appeared in the coach. From a safeguarding point of view when taking young people on a trip to have someone different unexpectedly turn up is a little unnerving.
- unfortunately the cleanliness of the bus left a little to be desired...including what I'm 99% sure was dried on blood on one of the back seats of the coach (if you wish to contact me further I have a photo) . I was that sure it was blood I had a mild panic one of the young people had hurt themselves before they explained it had been there since they got on and no one was hurt.
In a nutshell they were on time and drove safely, but I was alarmed at not being informed of the last minute change of drivers, and whilst I can forgive a bit of dust, if it was a blood stain, I find that hard to overlook. Perhaps we were just unlucky?"