1 out of 5
6 months ago
"A quote was received, accepted and a deposit paid, however, seven weeks before the journey, the company contacted me to advise they had made a mistake and that they had only quoted me for a single journey. This wasn't true, as the written quote from them, clearly stated it was a return journey.
The manager was extremely rude and advised that they could provide me with a further quote, which I could take or leave it that they would provide me with a refund.
Despite the mistake by them, they would not honour the quote but wanted to charge me double, which was ridiculous.I
I subsequently received my refund but this caused me lots of stress when trying to 're-arrange an airport transfer from South Wales to Gatwick for 6 people.
I would not recommend this company to anyone as their behaviour and attitude was not professional."
Catherine Lang, South Wales
"Dear Ms Catherine,
I believe you were made aware a month prior to your upcoming booking that the driver allocated to your journey was unable to go ahead due to personal reasons.
We at Swift UK Taxi Transfers we able to provide you with another quotation right away from other drivers as well as providing you a brand new 2019 Luxury Travel minibus due to all the inconvenience further to that we had advised you of a discount in the price.
We at Swift UK Taxi Tranfsers had tried our very best to come to agreement in price, however as you had additional 4/5 pick up on your journey it was hard for Us to provide you a price in the range you required.
Nevertheless we at Swift UK Taxi Transfer apologise for the inconvenience caused to you.