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Sarwer Travel Limited

Arundel Road Luton Bedfordshire


www.sarwertravels.com

Luxurious Transport At Low Fares

If you are going to a meeting with a group of colleagues, why not use the time spent travelling to get on with some work? With Executive Minibuses, you can start your meeting on the way there and continue on the way home. Our comfortable, quiet buses will let you concentrate on the business at hand and our smart, professional drivers are there to make sure you arrive in good time, feeling relaxed and ready for your conference, meeting or seminar.

There is plenty of room to sit in comfort and relax while we transport your team to:

Meetings
Conferences
Seminars
Training Courses
Team Building Days
Corporate Events
Hospitality Outings
Works Parties
Civic Functions
Exhibitions
Demonstrations
Product Launches

Terms and conditions 

Conditions of Hire

These are the conditions of hire of Sarwer Travel Ltd Coach Travel, (hereinafter called "the company"). They form the basis of the contract under which the company agrees to hire its vehicles to the customer (hereinafter called "the hirer").

  1. Breakdown and Delays - The company gives its advice on journey time in good faith. However, as a result of breakdown or traffic congestion, or other events beyond the reasonable control of the company, journeys may take longer than predicted and in those circumstances the company will not be liable for any loss or inconvenience suffered by the hirer as a result.
  2. Liability for Injury - The company will not accept any liability for damage, injury or loss for any passenger standing up or walking around the vehicle whilst in motion.
  3. Supplying Coaches with Additional Seating Capacity - The company reserves the right to supply a larger coach than that ordered for any journey and in this event no additional charge shall be made to the hirer unless the additional seating capacity is utilised.
  4. Use of the Vehicle - The hirer cannot assume the use of the vehicle between outward and return journeys, nor that it will remain at the destination of the hirer’s use unless this has been agreed with the company in advance.
  5. The Use of Other Operators Vehicles - The company reserves the right to substitute other operators’ vehicles in place of its own for any journey or part thereof.
  6. Payment Terms - A deposit of £50 per vehicle, is payable at the time of booking. The balance of the hire charge is payable by fourteen days prior to the date of hire, unless other payment terms are agreed as stated overleaf. (The company reserves the right to decline to execute any work when the foregoing condition has not been adhered to, in which case the deposit becomes forfeitable by the hirer to the company).
  7. Passenger Capacity and Seat Belts - No passenger may be carried in excess of the seating capacity of the vehicle and passengers must wear the seat belts provided at all times.
  8. Drivers hours regulations - The hours of operation for the driver are regulated by law and the hirer accepts the responsibility of ensuring the hire keeps to the hours and times agreed by the Company. Neither the hirer nor any passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of breaching regulations relating to driving hours and duty time. If any breach is likely to occur, the hirer will be responsible for any additional costs incurred unless it is outside the control of the hirer.
  9. Conduct of Passengers - a) The driver is responsible for the safety of the vehicle at all times and as such may remove any passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990.These regulations set out certain rights and responsibilities on all parties and full details of these can be obtained from the company on request. The hirer is responsible for any damage caused to the vehicle by any passenger for the duration of the hire. b) Where the hire is to a sporting event, the hirer should be aware of the legal requirements relating to alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the conditions of entry to race courses as laid down by the Race Course Association Ltd. The company will provide details of these restrictions on request.
  10. Cancellation by The Hirer - a) Cancellation more than 5 working days prior to the hire - £50 per vehicle hired. b) Cancellation less than 5 working days prior to the hire - 50% of the total hire charge. c) Cancellation on the day prior or on the day of hire, before the vehicle has departed our premises - 75% of the total hire charge. d) Cancellation on the day, after the vehicle has left our premises - 100% of the total hire charge. e) Upon cancellation the hirer will also be liable to pay for any additional items or services that have been bought and paid for on behalf of the hirer in advance of the hire. For example, ferry services, theatre tickets, meals, parking permits, accommodation and guide services etc. Every effort will be made by the company to reduce this liability however all non-retrievable charges will be the responsibility of the hirer.
  11. Consumption of Alcohol - The consumption and or carrying of alcohol in the passenger compartment of company vehicles is strictly forbidden unless permission has been obtained from the company.
  12. Returnable Additional Deposits - The company reserves the right to insist upon a returnable additional deposit being provided by the hirer in addition to the hire charge. This deposit will be returned to the hirer following completion of the hire provided that no additional expenses were incurred by the company which were a direct result of the hirers, or his passengers actions.
  13. Additional Charges - The company reserve the right to impose additional charges on the hirer following completion of the hire if the passengers have left the vehicle in an unreasonably untidy condition or having required additional time or mileage which was not included for in the original booking.
  14. No smoking policy - Hirers should note that this company operates a policy of no smoking on all company vehicles. This policy will be strictly enforced. Would hirers please bring this condition to the attention of all passengers intending to travel on the coach.
  15. Airport or Ferry Transfers - On collecting passengers from airports, ferry ports, etc., the coach will wait for one hour after the prearranged collection time free of charge. After that additional waiting time will be charged at the discretion of the company.
  16. Passengers’ Property and Lost Property - a) All vehicles hired by the company are subject to restrictions on carrying luggage for statutory safety reasons. Large bulky items may not be able to be carried and the hirer should take all steps to notify the company in advance of such requirements.b) The company accepts any personal property of the hirer and their passengers on the understanding that it will take all reasonable steps to avoid loss or damage. The hirer should notify the company or the driver if items of exceptional value are to be carried on the vehicle. It is the hirer’s responsibility to minimise risk of loss when property is left unattended. c) The company will not be responsible for any damage to, or loss of, personal property left in vehicles, howsoever caused. d) All articles of lost property recovered from the vehicle will be held at the company’s premises where the vehicle is based and will be subject to the current Public Service Vehicle (Lost Property) Regulations. The company will provide details of this legislation on request.
  17. Acceptance of Our Quotation - Implies acceptance of the above conditions.
  18. Complaints - In the event of complaint about the company's services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver, or from the company by calling our support staff on 01582380379. If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination of the hire. The company shall reply to any complaints within 48 hours of receipt of same.

 

Recent Reviews for Sarwer Travel Limited

Sarwer Travel Limited

4.5 out of 5 from 86 reviews

powered by Trusted Travel Reviews

Sarwer Travel Limited

3 out of 5

2 weeks ago

"Coach clean and comfortable, drivers smart though their English was difficult to understand. Coach was on time and carefully driven. We wanted 2 extra pick ups close to the original pick up point and were charged and extra £40 which I was not expecting and which I thought excessive. I have never been charges for this before it should be made clear when booking."

, Oxton

Sarwer Travel Limited

5 out of 5

1 month ago

"fantastic!!! punctual, great drivers, clean and luxurious vehicle....."

, manchester

Sarwer Travel Limited

5 out of 5

2 months ago

"Smooth journey. Nice luxury vehicle. And good communication. Will be using again in the future."

, Leicester

Sarwer Travel Limited

4 out of 5

2 months ago

"Driver was punctual polite and helpful The vehicle was very clean . However there was quite a few of the passengers who complained about the tightness of the seatbelts which made the journey quite uncomfortable.. they also felt the suspension was not right as it was an extremely bumpy journey. The booking process was very simple"

, SG13

Sarwer Travel Limited

4 out of 5

3 months ago

"Samir was a nicely presented man and very friendly. we received exactly what we had asked for. The coach was very clean and would use them again."

, High Wycombe

Sarwer Travel Limited

5 out of 5

3 months ago

"Great friendly driver, punctual and communication was great. Thank you"

, Aylesbury

Sarwer Travel Limited

4 out of 5

3 months ago

"vehicle was clean and comfortable - on time - my 12 passengers were happy"

, Watford

Sarwer Travel Limited

5 out of 5

4 months ago

"Hired a mini-coach to take 15 people to Luton airport. Driver arrived on time and drove in a safe manner. Vehicle clean and comfortable. Competitively priced. Would definitely recommend."

, High Wycombe

Sarwer Travel Limited

5 out of 5

4 months ago

"Our driver Samir was very kind, the vehicle was clean and comfortable and allowed for a very comfortable journey. Overall a very good service and I would book again"

, London

Sarwer Travel Limited

5 out of 5

4 months ago

"Fantastic company. Kept in contact leading up to the event and on the day.. Big thank you as I had made an error re times the lovely man was so helpful. Lorraine Diamond Days Events"

, Edgware

Sarwer Travel Limited

5 out of 5

4 months ago

"Excellent communication from point of booking and throughout the time. Lovely minibus and courteous drivers! Highly recommend Sarwer Travel."

, Harrow

Sarwer Travel Limited

5 out of 5

4 months ago

"Journey go smoothly. Keep tracking our flight by the coach company and it was delayed three hours but they done it. The driver was very king and helpful. The vehicle was clean and comfortable and was wonderful"

, Harlow

Sarwer Travel Limited

2 out of 5

4 months ago

"The company put no effort into engaging me before the trip - which meant we incurred an extra charge for drinking on the coach, but worse was they didnt have my flight number (despite me giving it to them 3 times), didnt make it clear where we was meeting and that we only had 10 mins to pick up before extra charges kicked in. This lead to threatening phone calls from the boss saying he was going to cancel the booking."

, Billericay

Operator reply:
"We whatsApp many times for flight number but you did not reply our driver waited for you one hour extra outside the airport and at last you called him and he came inside to pick up point everyone knows the pick up and drop up point because there is only one. Our driver told you in advance that when you are ready then call me inside because airport parking administration charge £1 per minute after 10 minutes waiting time allowed When driver came inside half of your people came inside the vehicle and half people did not come and you have to wait for them. The airport authority charged you because of your mistake and it is not our fault if you are not ready you should not call us inside airport our driver can wait outside."

Sarwer Travel Limited

5 out of 5

5 months ago

"Excellent in every way driver was very helpful in both trips loaded luggage for us on both trips Kept up to date with drivers numbers so we could contact them Made travelling with 9 people including one small child very stress free The price was extremely competitive over half of most other quotes Will definitely be using again"

, Oxford

Sarwer Travel Limited

5 out of 5

5 months ago

"Very nice coach and on time"

, Aylesbury

Sarwer Travel Limited

5 out of 5

6 months ago

"Great service. Great value. On time, nice driver and lovely coach too. A+."

, Knebworth

Sarwer Travel Limited

5 out of 5

6 months ago

"I cannot recommend Sarwer Travel and particularly Nafeer enough. Our journey from booking to travelling was seemless and made even more enjoyable by Nafeers polite and kind manor at all times - he was also dressed so smartly and was so professional, and honestly cannot do enough to make your journey the best. He turned up with extra time so he could load the mini bus with all our belongings and even came early on the pick up time as we request him too. The mini bus is spotlessly clean and modern - so you really feel like you're travelling in style. His driving is great and not at any point did we feel unsafe. Thanks Nafeer and Sarwer Travel for making the journey the BEST! Hayley Smith"

, St Albans

Sarwer Travel Limited

5 out of 5

6 months ago

"Everything went perfectly on the day, the driver was on time and very helpful and courteous. The coach was clean and comfortable and we will definitely use Sarwar Travel again. Based on our experience I would gladly recommend them to family and friends."

, Leighton Buzzard

Sarwer Travel Limited

4 out of 5

7 months ago

"The vehicle we had was clean and comfortable. There was also the facility to connect our phones to the vehicle so we could play music - which as a hen group we loved! The only thing we didn't find the driver overly helpful as we all put our luggage in and when we arrived to our destination he didn't get out of the vehicle to assist us either. Apart from that, I would definitely recommend Sarwer Travel to others."

, Harlow

Operator reply:
"It is not driver duty to put your luggage in the boot if someone is old then it is his moral duty to help them.You all were young and hand luggage weight was not more then 7 kg and he opened for you boot and you all put your luggage inside."

Sarwer Travel Limited

5 out of 5

7 months ago

"The vehicle was spotless and drivers were very helpful and arrived on time. The company’s communication was spot on. I would definitely recommend and use again :-)"

, Corby