3 out of 5
Sat 10 Nov 2018 12:29pm
"Day trip to Donna Nook on 1 November. I just wanted to give some feedback about the trip.
Positive: bus driver Lesley. Friendly, smart, helpful lady. She could not have tried harder to make the day a success.
Negatives: no toilet on the coach, no toilet when we got to Donna Nook
Too many pick up points in central Lincoln going round the busiest roads at rush hour time picking up one or two people at a time. Pick up points need reducing and changing to outside the city centre.
For one hour at Donna Nook and 1 and three quarter hours at Horncastle I spent a total of 7 hours on the coach.
More than half the people on the trip believed they were going to Louth in the afternoon but we went to Horncastle as there was a market. There were 3 stalls in the market place which were packing up when we got there.
I believe with some better organisation and communication this could have been a better day out."
Roberta Rawson, Sutton on Trent
"Thank you for your review of our day trip to Donna Nook. To address each point.
We do not indicate that the coach will be fitted with a wc, and for a journey from Lincoln to Donna Nook, we did not consider a requirement. Toilet facilities at Donna Nook are advertised as being on site, we have taken this up with them.
Pick up points... Our day trips have always served the advertised pick up points, which locations do you suggest removing? We do appreciate there are sometimes delays, but without the "one or two " at each point, these trips would not operate.
After printing it was noted that Louth market was not open on the day of travel, therefore an alternative was put in place as we are able to do, please see terms and conditions in brochure. The alternative was to cancel the complete trip. The change was communicated via all of our usual media channels."