1 out of 5
2 months ago
"The driver was pleasant and on time. However, we were truly disappointed with so many things. For example the inside was worn., the seats where uncomfortable and the bus was very bumpy. We were travelling to our daughters wedding in Kent. We knew it would be a long journey and decided that, as all the family were attending, from toddlers, to grand parents, we would do it in style and comfort.
The driver got lost at first and began to drive through country lanes really fast and was throwing us all around. We had to tell him to slow down. As this was the beginning of the journey, it put us all on edge for the rest of the journey. So we did not relax and enjoy the journey as we expected to do.
On the return journey, it was the hottest day of the year. We got stuck in traffic jams, which was no-one's fault. However we asked the driver to turn up the air con and he said it was up to full capacity. To be honest the journey back was horrendous. We were on edge as the driver looked really tired as well. We complained about the air con, but he said it was at maximum.
For £600.00 we expected everything should be in working order. The air con should have been checked and re-gassed if necessary.
I am truly disappointed as I had told all the family we would be travelling in luxury and style and it really wasn't!! I will not be recommending this company to anyone and will be telling everyone about our experience."
Jayne Crutchley, Mansfield