3 out of 5
Fri 12 Apr 2019 08:34am
"Our driver Liam was brilliant, really lovely and patient with everyone being quite loud.
However, when making the booking we were told the driver would only need a 5 minute break and therefore didn’t need to leave till 10am. When we stopped and the driver needed to take 30 minutes everyone was annoyed as it then meant we missed the start of the game we had paid a lot of money to go watch. We then emailed and called the company but are yet to hear back."
Megan Eley, Leeds
"Hi Megan, thank you for your review which contains inaccuracies. I dealt with you personally and at no time did we discuss breaks. I certainly would not have said that the driver would require a ‘5 minute break’, because I know the law requires 45 minutes after 4.5 hours driving. We estimate arrival times in good faith but it was you who suggested leaving at 10am, to which I agreed. The fact is that neither you nor myself could have predicted a fatal crash on the route which resulted in the M1 being closed for 5 hours and our driver to take a diversion costing about 30 minutes. Without this you would have arrived at about 14.40, which was roughly what was aimed for. At writing this I haven’t replied to your email for 2 reasons. One, you sent your email at 13.06 so you had no idea what time you were going to arrive, and two, the coach was left in an unbelievabley bad state. I will never understand why people think that because they’ve ‘hired’ a coach they can treat a very expensive investment as a latrine. Almost half of the headrest covers were on the floor and had been trodden into the mix on beer, fruit and food. It took 3 hours to clean the mess that was left, and that was after the driver had spent an hour doing his best to clean it at midnight on your return."