1 out of 5
Wed 13 Jun 2018 09:24am
"During the morning journey, the driver was late and was parked in the wrong place, not outside the hotel. We had to go and search for him in order to board the coach. He then didn't know where he was going and parked in the wrong location making all delegates late for the conference they were attending. During the booking I was given the drivers contact details, I explained that I needed these in order to book the coach into the car park due to the nature of the location (Ministry of Defence) they have high security and need relevant details in order to book the coach into the car park. I asked that if this did change that I was informed of the changes. I tried to ring this driver in the morning and was informed that he was on his day off. At no point was I informed of these changes and also this made it very difficult to locate the actual driver.
In the afternoon I rang your office to try and clarify where the driver should collect everyone, in order to avoid the issues we had faced in the morning. I was rudely spoken to and told that the address I had given was not enough detail. The address I had given was the correct address and if you google it you will see that it is only the name of the road and postcode. I had also given details of which side (door) of the building to go to and that it would be a secured car park. I was told to ring the driver directly to organise.
I rang the driver who did not answer so then text him giving clear instructions. The driver still did not listen to these and ended up parking in the wrong place again. Again, we had to go and search for the coach.
All in all I think it's safe to say this was a really poor service, I was rudely spoken to and I do expect a coach service based in London to have some idea of where they are going or at least try and research this beforehand.
We have paid in full and I would like some compensation for the terrible service provided."
Frances Robinson, London