1 out of 5
Mon 17 Jul 2017 09:32am
"I have used Barnes coaches a few times now and always thought the service was decent. The last couple of times I have used Barnes I have not been impressed at all! Yesterday I used Barnes to go to the air tattoo, pick up was fine and on time, but when we arrived we were clearly told to be back to the coach for 6 or else the driver will be leaving with or without us. Bare in mind we paid for these tickets and the actual flying display didn't finished until 6, we were sat on the coach watching the displays which I found absolutely appalling! But that wasn't the worst... when we arrived back to the coach we were greeted by the worst smell imaginable. The driver had clearly been sat in the warm coach most of the day with absolutely no deodrant! Put it this way, we were in row 11 and we were still trying to hold our breaths, so god bless the people sat at the front of the coach! I am going to be writing you and email regarding this experience because it was appalling for the amount we paid for it. I will then explain the "clown" we had taking us to London for Guns n Roses, he was the only person that thought getting back to swindon at 4:30 am after leaving London at 12:30 am was hilarious! I will not be using Barnes coaches again after these experiences and will definitely NOT recommend anyone to use this service. Please contact me regarding names of your employees, so some action can be made against this!"
Charlie Orchard, Swindon
"Hi, thank you for your review and we are disappointed that you haven't been as happy with our recent trips as you have in the past. We will be investigating both instances and Mr Barnes will be in touch."