We’re confident that almost all of our bookings will run smoothly. But if for any reason your coach doesn’t arrive, we’ll happily refund your payment in full - that’s a promise! Make sure you book online to claim payment protection.
Coach Hire Comparison (CHC) take exceptional care in vetting partners so that we can be confident in providing customers like yourself with Payment Protection and the most-smooth transaction as possible.
Payment Protection entitles you to reimbursement of payments you have made to the partner in the highly unlikely event that the vehicle doesn’t show up.
To qualify for Payment Protection, all bookings need to be made online direct with your chosen partner and any payments you make must be updated within your customer dashboard.
You must follow our guidelines below on making payments on time to the partner to qualify.
In the highly unlikely event that your vehicle doesn’t show, CHC will refund all of your monies once we’ve retrieved these from your chosen partner if you have followed all guidance correctly.
Please note that Coach Hire Comparison cannot recall a single incident since the launch of our site in 2010 when bookings have been made online. We have facilitated Tens of Thousands of bookings during this time. This 100% security record is due to the rigorous vetting procedures we apply to both partners and their vehicles prior to allowing them to advertise on our site.
We are proud of our reputation as the SAFE SITE for Coach & Minibus hirers to come to for their vehicle rental. This reputation has been built because partners and Coach & Minibus hirers have strictly followed our advice on bookings and payments.
Whilst the Coach & Minibus Hirer only pays the Partners price and Coach Hire Comparison do not add a penny to that price in any-way we still want to protect the Coach & Minibus Hirer from having any worry that the vehicle you have booked, doesn’t show up.
Payment protection will cover you for a vehicle no show with no communication or explanation whatsoever from the partner. On occasion vehicles may be running slightly behind schedule. This could be blocked roads or volume of traffic that prevents the vehicle from arriving on-time. CHC will always request from our partners that where possible, they inform the Coach & Minibus Hirer that the vehicle is on its way but slightly delayed. This isn’t always possible if the driver of the vehicle can’t make a call to either inform his/her employer and for them to notify the Coach & Minibus Hirer. We will not cover for a late vehicle and advise you to take this matter up with the Partner.
We strongly recommend Coach & Minibus Hirers to take out normal holiday insurance to cover all other eventualities.
If you do not agree to any aspect of these Terms and Conditions then you have no right to apply for reimbursement under this Policy.
We may revise this Policy at any time and at our sole discretion by amending the applicable web page on the Website or by publishing notices elsewhere on the Website.
To get this Payment Protection into context Coach Hire Comparison is an advertising service for Partners and a Vehicle Search Facility for Coach & Minibus Hirers. We do not own, nor have we inspected, nor do we have any control whatsoever over any vehicle listed on our site and we make no representations or warranties regarding any of the vehicles on our web-site.
We do not have any contractual arrangement whatsoever with the Coach & Minibus Hirer, as their contract is solely with the Partner (Advertiser).
To make a claim, you will need to email firstname.lastname@example.org with any details of your vehicle no-show including reference number of your booking, the partner you booked with, the dates and amounts of any payments made to that partner including type of payment. Ultimately it will be at Coach Hire Comparisons sole discretion as to whether a Payment Protection claim is valid and is recompensed.
Clearly, Coach Hire Comparison cannot legislate for verified partners on our site breaking the law and going rogue. For example, taking bookings and then closing their business without any such notice to Coach Hire Comparison – This will be covered by your own insurance. Any such incident would not be covered by our Payment Protection.
Coach Hire Comparison operates solely in an advertising capacity and does not have any form of contract with the Coach & Minibus Hirer. We cannot get involved in any form of dispute between a Coach & Minibus Hirer and a Partner. As such it is for the Coach & Minibus Hirer to take any claim up with the Partner and not with Coach Hire Comparison. However, if any Partner breaches its terms and conditions with Coach Hire Comparison, we will stand side by side with the Coach & Minibus Hirer and support them with their claims against the Partner.
We will shortly be rolling out some significant updates to our quoting and reservation engine that will allow customers to select their preferred payment method when reserving a vehicle in order to give them a more tailored experience.
You as the operator will have control over what payment methods you want to allow on a quote by quote basis, and these options will be given to customers at reservation stage.
Further to this, the payment method that the customer selects will determine what information is provided to them in their booking confirmation email sent from Coach Hire Comparison. For example, for bank transfer payments, the email will contain your bank account information to allow the customer to make payment.
You'll also be able to set various parameters such as your preferred deposit amounts, deposit due dates and balance due dates. Again, this information will be automatically pulled into the customer's booking confirmation email in order to give them as much information as possible.
We will be rolling the changes out from Monday 17th July. In the meantime, we are asking all operators to set their preferences prior to these changes being rolled out. Please use the button below to go to your settings, click on 'Quote settings' and set your preferences.
If you have any questions about the changes or wish to discuss further, please email us at email@example.com.
For a trial period, you will no longer be able to manually change the radius in Available Quotes to more than your set mileage that is shown in Job Search Settings.
We will also be focusing on the number of miles we give to each member in Job Search Settings and there’s a chance your mileage will reduce slightly. This will allow quotations to be dealt with by a more local company which in turn will increase conversions for all members and also give the end user a better experience.
This will be mainly focused on members in and around the M25 which is where we have the most enquiries passing through CHC. The changes to radiuses will be made from Sunday 3rd December 2017 onwards.
If you have any questions, please email at firstname.lastname@example.org
Coach Hire Comparison are working with Trusted Travel Reviews to offer independent reviews and feedback from customers to our members.
Visit http://account.trustedtravelreviews.co.uk/login and login with your email address.
To integrate reviews straight into your website, log in to your account, and you can copy and paste the code straight into your website. Just go to the 'Widgets' section once you are logged in.*
Forgotten your password? Not to worry, just click the 'Forgot Password?' link on the login page and you can request to reset your password.
What are the benefits of customer reviews?
* Note that an tab__link--active, paid subscription is required to display reviews on your own website.
We've now introduced a time limit when quoting on jobs through Coach Hire Comparison.
What this means is that from the moment you select an available quote, you will have two hours to send a price to the customer.
We've implemented this new feature for a number of reasons, the main ones being:
From the moment you select an available quote, you will see a countdown timer appear against that job up until the point you send a price to the customer.
Note that this time limit only applies to unquoted jobs. Once you send a price to the customer, the timer no longer applies.
Please also note that the timer runs 24 hours a day. So if you select an available job at 10pm, you'll only have until midnight to send a price to the customer.
Please get in touch with us if you have any questions.
We've now introduced the ability to edit booking details and send payment notifications to customers.
Once a customer has accepted your quote, you can make changes to any of the booking details including pickup locations, dates, times and prices.
You can also notify customers when payment of deposits and balances have been received at the click of a button, allowing you to keep your customers up to date and reduce the number of inbound enquiries.
Please get in touch with us if you have any questions.