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Important notice
We will shortly be rolling out some significant updates to our quoting and reservation engine that will allow customers to select their preferred payment method when reserving a vehicle in order to give them a more tailored experience.
You as the operator will have control over what payment methods you want to allow on a quote by quote basis, and these options will be given to customers at reservation stage.
Further to this, the payment method that the customer selects will determine what information is provided to them in their booking confirmation email sent from Coach Hire Comparison. For example, for bank transfer payments, the email will contain your bank account information to allow the customer to make payment.
You'll also be able to set various parameters such as your preferred deposit amounts, deposit due dates and balance due dates. Again, this information will be automatically pulled into the customer's booking confirmation email in order to give them as much information as possible.
We will be rolling the changes out from Monday 17th July. In the meantime, we are asking all operators to set their preferences prior to these changes being rolled out. Please use the button below to go to your settings, click on 'Quote settings' and set your preferences.
If you have any questions about the changes or wish to discuss further, please email us at info@coachhirecomparison.co.uk.
Changes to the job search radius
For a trial period, you will no longer be able to manually change the radius in Available Quotes to more than your set mileage that is shown in Job Search Settings.
We will also be focusing on the number of miles we give to each member in Job Search Settings and there’s a chance your mileage will reduce slightly. This will allow quotations to be dealt with by a more local company which in turn will increase conversions for all members and also give the end user a better experience.
This will be mainly focused on members in and around the M25 which is where we have the most enquiries passing through CHC. The changes to radiuses will be made from Sunday 3rd December 2017 onwards.
To integrate reviews straight into your website, log in to your account, and you can copy and paste the code straight into your website. Just go to the 'Widgets' section once you are logged in.*
Forgotten your password? Not to worry, just click the 'Forgot Password?' link on the login page and you can request to reset your password.
What are the benefits of customer reviews?
Creates a positive image of your company.
Build trust - potential customers will always trust the feedback from existing customers when deciding whether to use your service or not.
Customer up-selling - showing feedback from existing customers is clear evidence that you are good to do business with. That will build confidence in new customers looking to use your service.
Constructive criticism - feedback from your customers will help you to improve your service.
Personal satisfaction - because who doesn't like getting praise?
Additional advertising - the feedback is essentially an advertisement for your business.
* Note that an active, paid subscription is required to display reviews on your own website.
Expired Quotes
We've now introduced a time limit when quoting on jobs through Coach Hire Comparison.
What this means is that from the moment you select an available quote, you will have two hours to send a price to the customer.
We've implemented this new feature for a number of reasons, the main ones being:
To help us maintain a high standard of quoting back to customers quickly.
To increase the number of quotes being sent to customers. A lot of jobs are selected but never quoted on.
From the moment you select an available quote, you will see a countdown timer appear against that job up until the point you send a price to the customer.
Note that this time limit only applies to unquoted jobs. Once you send a price to the customer, the timer no longer applies.
Please also note that the timer runs 24 hours a day. So if you select an available job at 10pm, you'll only have until midnight to send a price to the customer.
Please get in touch with us if you have any questions.
Edit Booking & Payment Notifications
We've now introduced the ability to edit booking details and send payment notifications to customers.
Once a customer has accepted your quote, you can make changes to any of the booking details including pickup locations, dates, times and prices.
You can also notify customers when payment of deposits and balances have been received at the click of a button, allowing you to keep your customers up to date and reduce the number of inbound enquiries.
Please get in touch with us if you have any questions.
