New Virtual Number Service
8th August 2014
As from Wednesday 6th August 2014 most CHC members have been given a virtual telephone number with their advertising through the Coach Hire Comparison website.
What does this mean?
95% of our members have now been given a new telephone number that shows on any advertising you have with Coach Hire Comparison. You keep the same dialling code, just the last 6 or 7 digits change and when this new number is called it diverts to your own number. If your main number is a mobile number, we can give you a dialling code of your choice that diverts through to a mobile number.
Why have we changed this?
Most, if not all members don’t know when a call has been generated from your advertising with Coach Hire Comparison so this is a great way to be able to track this movement. From Thursday the 7th August 2014 onwards, when a call is coming through to you from our site, you will get a small announcement before the call is put through that says “Coach Hire Comparison” and then a beep, at this point the customer is put through to you and most importantly, you know the caller is calling you from your advertising with CHC. This announcement will work unless you have your own call divert on your phone. It is important you let any members of staff answering the phone know about the small message as we don’t want them thinking it is some PPI claim and putting the phone down.
Tracking of calls
Our developers are now putting the hard work into your members area so that you can track this information live as it happens. You will soon be able to see how many calls you had in any particular day, who called you at what time and how long for. This should be ready by the 1st of September 2014.
What you have to do.
Nothing, the hard work has been done to change the numbers across. All you have to do is keep an eye in your control panel (members area) at the call stats on a regular basis. If you would like more information regarding this please either email or call on 01773 432031.
Coach Hire Comparison doesn’t just generate email enquiries, we generate a lot of calls for you too. Without this information you wouldn’t know how well your advertising with CHC is performing.