Chargeback Policy

Please read our Chargeback Policy thoroughly before using Coach Hire Comparison. By using our site, you indicate that you accept the Terms and Policy’s relating to the use of Coach Hire Comparison. Please do not use our site if you disagree with any information listed.

Information about us

Our site is operated by Coach Hire Comparison Limited, trading as coachhirecomparison.co.uk (“we”, “us”, “our”). We are registered in England and Wales under company number 8883045 and have our registered office at 7 Honeycroft Court, Broadmeadows, Alfreton, Derbyshire, DE55 3AF, UK.

If you make a booking using the Coach Hire Comparison’s online payment platform, you agree to the terms of the booking contract with the Supplier together with Coach Hire Comparison’s Cancellation Policy, our General Terms of Use, our Privacy Policy, together with our Chargeback Policy and Payment Protection Policy.

Chargebacks occur when your credit-card provider makes a demand to Coach Hire Comparison to return monies on a transaction which you claim is fraudulent or otherwise dispute.

Coach Hire Comparison recognises that chargebacks can happen for a variety of valid reasons. However, if you make a credit card payment through Coach Hire Comparison in respect of a booking, and you later dispute this legitimate charge by raising a chargeback without merit (in our sole discretion), whether fraudulently or otherwise, then we may take steps to recover any charges resulting from such an unmerited chargeback from you directly. Unmerited chargebacks include but are not limited to:-

  • Disputing a charge made in accordance with our cancellation policy
  • Disputing a charge made in respect of the vehicle hire in which you fail to make reasonable efforts to work with the Supplier or us to resolve any issues
  • or requesting a chargeback without a legitimate reason and/or failing to provide any supporting information in respect of the chargeback to allow those parties from which the chargeback is requested to assess the basis of the chargeback request.

Coach Hire Comparison takes a zero tolerance approach to chargeback fraud. Further, in the event of any unmerited chargeback request, we reserve the right to recover monies by any legitimate means available to us, including using a third-party debt collection agency or any other lawful means to recover funds successfully charged back to you in such circumstances.